Refund Policy

At Dream Cobra, we strive to deliver the highest quality web hosting services. We want you to be fully satisfied with our products. If for any reason you are not completely happy with our service, this Refund Policy outlines your rights and our procedures regarding cancellations and refunds.

1. 15-Day Money-Back Guarantee

We stand behind the quality of our services. We offer a 15-day money-back guarantee on the following new hosting plans:

• Shared Hosting
• WordPress Hosting
• Developer Hosting
• Reseller Hosting
• VPS Hosting

If you cancel your account within the first 15 days of your initial purchase, we will provide a full refund of the hosting fees paid. Please note that this guarantee applies only to first-time purchases of hosting plans.

2. Non-Refundable Products and Services

Certain products and services are strictly non-refundable due to their nature or the fact that they incur immediate costs from third-party registrars and vendors. The following items are not eligible for refunds under any circumstances:

• Domain Names: Domain registrations, transfers, and renewals are final and non-refundable. Once a domain is registered, you retain ownership of it for the duration of the registration period.
• Software Licenses: Licenses for third-party software (such as cPanel, WHMCS, CloudOS, LiteSpeed, etc.) are non-refundable.
• SSL Certificates: Paid SSL certificates are generated immediately and cannot be refunded.
• Dedicated IP Addresses: Fees paid for dedicated IPv4 or IPv6 addresses are non-refundable.
• Professional Services: Custom server configurations, paid migrations (if applicable), and administrative fees.

If you purchased a hosting plan that included a "Free Domain" and you request a refund within the 15-day window, the standard retail cost of the domain name will be deducted from your refund amount.

3. Renewals and Automatic Payments

We do not offer refunds on subscription renewals. It is your responsibility to manage your billing and cancel your services prior to the renewal invoice generation date if you no longer wish to continue using our services. You can easily manage and cancel your subscriptions at any time via the Dream Cobra Client Area.

4. Account Suspension and Violations

If your account is suspended, restricted, or terminated due to a violation of our Terms of Service (such as spamming, phishing, hosting illegal content, or causing server abuse), you will forfeit your right to any refund. We do not provide prorated refunds for accounts terminated for abuse.

5. How to Request a Refund

To request a refund within the 15-day window, please follow these steps:

1. Log in to your Dream Cobra Client Area.
2. Navigate to your active Services/Products and select the hosting plan you wish to cancel.
3. Click on the "Request Cancellation" button.
4. Open a Support Ticket with our Billing Department stating that you are requesting a refund under the 15-day money-back guarantee.

Refunds are typically processed within 5 to 7 business days. The time it takes for the funds to appear in your bank account or credit card depends entirely on your financial institution.

6. Payment Methods

Refunds will only be issued to the original payment method used during the purchase. We cannot issue refunds to different credit cards, bank accounts, or alternative payment gateways. If the original payment method is no longer valid, the refund may be issued as credit to your Dream Cobra account.